64 lines
1.3 KiB
Markdown
64 lines
1.3 KiB
Markdown
## Introduction
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Generic manual for onboarding new customers.
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## Important
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- Check customer contract
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- Make always pictures of the infrastructure when on-site
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## NinjaOne
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### Devices
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- Manual approval
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### Credentials
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#### List
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- Set an administrator account (Username/Password) for their domain/local.
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#### Defaults
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- Set appropriate defaults depending on the customer's infrastructure
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(windows, mac and/or linux in use?)
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### Policies
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#### Agent Policies
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- mod Exchange Policies
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- mod Veeam Policies
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#### Agent Policies
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- change all "other" Policies to its specific fields (they start with "zz")
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### Ninja Remote
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**Enable Integration**
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- Check "Ask the end-user for a confirmation before connecting" for
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**non-servers**
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- Set Confirmation timeout to: 1 min
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- Check "allow access if the end-user does not answer the timeout...""
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### Backups
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- Let disabled at onboarding
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### Autotask Integration in NinjaOne
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Go to `Apps > Installed > Autotask PSA`
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Click on `edit` at settings.
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Map the Company names. Its OBVIOUS.
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## Recipe
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1. Autotask: Check if Organization is created
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2. NinjaOne: Create Organization and integrate Autotask
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3. IT-Glue: Create Organization and integrate Autotask
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4. Get connection to the companies DC server (if available) and install
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the Ninja Agent on it.
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